Shipping policy
Shipping Policy
Free Shipping — All Destinations
We offer complimentary shipping on all orders, regardless of where your order is being shipped.
Processing Time
All in-stock items will be processed within 2 business days. Processing times may vary daily depending on order volume.
Estimated delivery dates are for reference only and cannot be guaranteed. Once a package has been dispatched, any delays are beyond our control. If any issues arise, we will notify you by email as soon as possible.
Per our Return & Refund Policy, if a package has not arrived within 60 days of the estimated delivery date, customers may submit a request for a full refund.
Please Note:
- Once your order has shipped, you will immediately receive an email with a tracking link so you can monitor your package at any time.
- For personalized or custom orders, additional design time may be required — the complexity of the request determines the turnaround time.
Order Tracking
- Once your order ships, you will immediately receive a confirmation email containing your tracking link.
- Please allow 7–14 business days for the carrier to scan your package into their system — no tracking events showing simply means the package has not yet been scanned.
- You can track your order at any time via the "Track My Order" page or directly at 17track.net.
- If your estimated arrival date has passed and you have not received any updates, please contact us at info@fairfaxpots.com and we will investigate immediately.
Incorrect Address
Please carefully verify your shipping address at checkout. If the address information is incorrect, the following may occur:
- If we identify missing or incorrect information, we may contact you to make corrections — this could result in a delay in your order's delivery.
- We are not responsible for orders delivered to an incorrect address. Returned packages will be donated to charity and cannot be redirected back to our warehouse.
- Orders returned due to an incorrect address will require a re-shipping fee to be resent.
- If you update your delivery address through the carrier after the package has left our warehouse, we will not be held responsible for any lost, stolen, or damaged packages.
Please enter your correct email address at checkout and check it regularly — all shipping updates will be sent to that address.
CONTACT US
Store Name:Fairfaxpots
Tel:1 (503) 851-7190
E-mail:info@fairfaxpots.com
Address: 1500 S Fairfax RdBakersfield, CA,93307,United States
Service time:Monday to Friday, 10:00 AM to 5:00 PM (CST)