Refund policy

Refund and Return Policy

At Fairfaxpots, we want every customer to clearly understand our return and refund procedures before completing a purchase. Please review this policy carefully before placing your order.

30-Day Return Period

Eligible items may be returned within 30 calendar days from the date the order is delivered.

To qualify for a return, the product must:

Be unworn and unused
Remain in the condition in which it was received
Include all original tags, accessories and packaging
Be accompanied by an order confirmation, receipt or other valid proof of purchase

Shoes may only be tried on indoors on a clean surface. Products showing signs of outdoor wear, alterations, stains, odors, damage, missing packaging or use beyond a reasonable fitting may not qualify for a refund.

How to Request a Return

Before mailing a product back, please contact us at:

Email: info@fairfaxpots.com

Your return request should include:

Your order number
The name and email address associated with the order
The product you wish to return
The reason for the return
Clear photographs if the product is damaged, defective or incorrect

After reviewing your request, we will provide return authorization and shipping instructions when the return is eligible.

Products mailed to us without prior return authorization may be refused, delayed or returned to the sender.

Return Address

Approved returns must be mailed to:

Store Name:Fairfaxpots
Tel:+1 (503) 851-7190
E-mail:info@fairfaxpots.com
Address: 1500 S Fairfax Rd, Bakersfield, CA 93307, United States
Service time:Monday to Friday, 10:00 AM to 5:00 PM (CST)

This authorized return address may be different from the address shown on the original shipping label. Please do not return a product to any address unless it has been confirmed in writing by our customer service team.

Returns are accepted by mail only.

Return Shipping Costs

When a return is requested because of an incorrect size selection, change of mind, unwanted product or another reason not caused by Fairfaxpots, the customer is responsible for the return shipping cost.

We strongly recommend using a trackable shipping service and keeping the shipping receipt and tracking number until the refund is completed. Fairfaxpots is not responsible for return packages that are lost or damaged while being shipped by the customer.

If we sent the wrong product, or if the product arrived damaged or defective, please contact us before returning it. After reviewing the claim, Fairfaxpots will provide return instructions and, when appropriate, a prepaid return shipping label.

Damaged, Defective or Incorrect Products

Please inspect your order shortly after delivery.

If a product arrives damaged or defective, or if you receive a product different from the one ordered, contact info@fairfaxpots.com as soon as possible.

Please provide your order number and clear photographs showing:

The product received
The damage or reported problem
The original product packaging
The shipping package and shipping label

We will review the claim and offer an appropriate resolution. Depending on the circumstances and product availability, this may include a replacement or refund.

Please keep the product and all packaging until you receive further instructions from us.

Non-Returnable Products

We cannot accept returns for:

Products returned outside the 30-day return period
Products showing signs of wear, use, alterations, stains, odors or customer-caused damage
Products missing original packaging, tags or accessories
Products not purchased directly from Fairfaxpots
Gift cards
Products specifically identified as “Final Sale” on the product page
Returns sent without prior authorization

These exclusions do not limit any rights available under applicable law and do not apply when a product was damaged, defective or incorrectly shipped by Fairfaxpots.

Discounted products remain eligible under our standard return policy unless the product page clearly identifies them as Final Sale before purchase.

Exchanges

Fairfaxpots does not currently provide direct exchanges.

If you need a different size or product, please request a return for the original product. Once the return is approved, you may place a separate order for the replacement product.

We cannot guarantee that another size or product will remain available while your return is being processed.

Restocking Fees

We do not charge a restocking fee for eligible returns.

Customers may still be responsible for return shipping costs when the return is not caused by an error, defect or incorrect shipment by Fairfaxpots.

Original Shipping Charges

Original Express Shipping charges are not refundable when a product is returned because of an incorrect size selection, change of mind or another reason not caused by Fairfaxpots.

When a return is caused by a damaged, defective or incorrectly shipped product, any applicable original shipping charges will also be refunded.

Orders shipped using Free Standard Shipping do not have an original shipping charge to refund.

Refund Processing

Once we receive the returned product, we will inspect it and notify you by email whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5 business days after the inspection is completed.

Your bank, card issuer or payment provider may require additional time to post the refund to your account. This additional processing time is outside the control of Fairfaxpots.

If more than 15 business days have passed since we confirmed approval of your refund, please contact info@fairfaxpots.com.

Order Changes and Cancellations

If you need to change or cancel an order, please contact info@fairfaxpots.com as soon as possible.

We will make a reasonable effort to accommodate your request, but we cannot guarantee changes or cancellations after an order has entered processing or has been shipped.

Once an order has shipped, it must be handled through the return procedure described in this policy.

Contact Us

For questions concerning a return or refund, please contact: