Refund policy

Order Exchanges

Exchanging an Ordered Item

We do not offer exchanges. Customers must confirm all details — including size, style, and quantity — before placing an order. Returns or exchanges due to ordering the wrong item will not be accepted.

If you have any questions before placing your order, please contact us at info@fairfaxpots.com. We are committed to ensuring you are completely satisfied with your purchase.

Order Cancellations

Orders can only be cancelled within 2 hours of being placed. Requests made outside of this window may have already been processed and shipped. A cancellation fee of 10% of the total order value will be charged for all cancelled orders.

Please contact us at info@fairfaxpots.com to request a cancellation.

Return & Refund Policy

Valid Within 30 Days of Delivery

Our refund policy is valid for 30 days from the date of completed delivery. After this period, the order will be considered accepted and no refunds will be issued.

Accepted Return Conditions

We will accept a return and issue a full refund if your item arrives under any of the following circumstances:

  • The product arrived damaged.
  • The product arrived broken.
  • The product design does not match the order.
  • The wrong item was received.

Condition of Returned Items

Returned items must not meet any of the following conditions:

  • The item has been worn or washed.
  • The item has been altered in any way.
  • The item has defects that are not our responsibility.
  • The item is missing its original tags.
  • The item has loose threads that can easily be trimmed or repaired.

Items must be returned in their original packaging and in their original condition.

Proof of Purchase Required

Please provide the following when submitting a return request:

  • Shipping label / receipt
  • Proof of purchase
  • Evidence of the defective item
  • Screenshots of emails previously sent to you

Return Process

  1. Send all required documentation to info@fairfaxpots.com to submit your refund request.
  2. Our customer service team will respond within one business day to inform you whether you qualify. Please ensure your email notifications are enabled.
  3. No refund will be issued unless you receive a confirmation email stating that you are eligible.

US Authorized Return Address

Please send authorized returns to:

Fairfaxpots Returns Processing Department Attn: Returns Department (Return Authorization #: XXXXX) 1500 S Fairfax Rd Bakersfield, CA 93307 United States

  • Clearly write your Return Authorization (RA) number on the outside of the package.
  • Returns without an RA number may be delayed or refused.
  • Use a trackable shipping method.
  • Fairfaxpots is not responsible for returns lost in transit.

Return Shipping

If the return is due to an error on our part (e.g., defective, damaged, or incorrect item), we will cover reasonable standard return shipping costs back to our US warehouse. Return instructions will be provided after your request has been approved.

Refund Processing Timeline

Refunds are processed within 2 business days from the date we receive your return. Once received, we will send a confirmation email and issue a full refund, including your original shipping cost.

If you have not yet received your refund, please first check your bank account, then contact your credit card company — depending on your card issuer's policies, refunds may take 10–15 days to appear.

Still haven't received your refund? Contact us at info@fairfaxpots.com. We will respond within one business day.

Important — Please Read Carefully

  • Our refund policy is valid for 30 days from the date of completed delivery. After this period, the order will be considered accepted and no refunds will be issued.
  • Items may be returned within 30 days of receipt at no additional charge, but return shipping costs are the customer's responsibility.
  • We are not responsible for any damage or loss that occurs during the return shipping process. Refunds will not be issued in such cases.
  • Customers must contact our support team before initiating a return. We are not responsible for ineligible return requests or items lost during the return process.
  • Please provide a correct email address at checkout and check it regularly. Shipping updates are sent to your email — an incorrect address may delay your order.

CONTACT US

Store Name:Fairfaxpots
Tel:1 (503) 851-7190
E-mail:info@fairfaxpots.com
Address: 1500 S Fairfax RdBakersfield, CA,93307,United States
Service time:Monday to Friday, 10:00 AM to 5:00 PM (CST)