We currently ship to eligible physical addresses within the United States only.

We do not currently ship to:

• P.O. Boxes
• APO/FPO addresses
• U.S. territories
• International addresses
  For complete information, please review our Shipping Policy:https://fairfaxpots.com/policies/shipping-policy
  
  

Orders are typically processed within 2–3 business days.Once your order has shipped, you will receive a shipping confirmation email with tracking information. Business days do not include weekends or federal holidays.

Free Standard Shipping typically takes 10–14 business days after processing.

Express Shipping costs $20 and typically takes 6–8 business days after processing.

Delivery times are estimates and may vary due to carrier delays, holidays, weather conditions, or other circumstances outside our control.

We accept eligible return requests within 30 days after an order is delivered.

To qualify for a return, the product must be unworn, unused, in its original packaging, and include any original tags and proof of purchase.

Customers must contact us before sending a return. Products returned without prior authorization may not be accepted.

We do not currently offer direct exchanges. If you would like a different product or size, you may return the eligible item and place a new order after the return is approved.

For complete eligibility requirements, return instructions, exceptions, and refund timelines, please review our Refund Policy:https://fairfaxpots.com/policies/refund-policy

Depending on inventory availability and fulfillment arrangements, orders may be processed and shipped from a separate fulfillment location.

The business and customer contact address shown on our website may not be the shipment origin. Please do not send returns to the address shown on a shipping label without first contacting our customer service team and receiving return instructions.

For returns due to a change of mind, an incorrect size selection, or another non-defective reason, return shipping costs are the responsibility of the customer.

If you receive an item that is defective, damaged, or different from what you ordered, please contact us promptly. We will review the issue and provide the appropriate return instructions.

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will generally be issued to the original payment method within 5 business days.

Your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

Payments are processed through secure third-party payment service providers.
Fairfaxpots does not directly store complete credit or debit card information.

Please do not send complete card numbers, security codes, passwords, or other sensitive payment information by email or through our contact form.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

Tracking information may take 2–3 business days after shipment to update in the carrier’s system.

You can also track your order here:https://fairfaxpots.com/apps/17TRACK

If you have questions about products, orders, shipping, returns, or payments, please contact us:
Store Name:Fairfaxpots
Tel:+1 (503) 851-7190
E-mail:info@fairfaxpots.com
Service time:Monday to Friday, 10:00 AM to 5:00 PM (CST)
You may also contact us through the contact form on our website. We aim to respond within 48 hours during regular business days.