Product & Sizing
(01)
How do I know which size will fit me best?
We recommend checking our detailed size guide on each product page. If you're between sizes, go half a size up for a more relaxed fit.
(02)
Are your shoes true to size?
Most of our styles fit true to size, but fit notes are included under each product based on the shoe's construction and material.
(03)
What materials are used in your shoes?
Our shoes are made using a blend of lightweight textiles, breathable mesh, durable rubber outsoles, and performance foam — all selected for comfort and support.
Orders & Shipping
(01)
When will my order ship?
Orders are processed within 1–2 business days. Once shipped, you'll receive a confirmation email with tracking details.
(02)
Do you offer international shipping?
Yes, we ship worldwide. Shipping rates and delivery times vary based on your location and are calculated at checkout.
(03)
CAN I CANCEL MY ORDER?
If you wish to cancel your order, please be sure to contact us via email at info@fairfaxpost.com before the item ships.
Returns & Exchanges
(01)
What is your return policy?
All sales are final. If your order is not correct, please email our customer service team at info@fairfaxpost.com. Our team will discuss all options if we were at fault for processing order incorrectly.
(02)
How do I start a return or exchange?
We will accept returns and issue a full refund if your item arrives under any of the following circumstances:
The product is damaged upon arrival.
The product design does not match the order.
The wrong item was received.
Please contact us at info@fairfaxpost.com, and a member of our team will get in touch with you within one business day.
Payment & Security
(01)
What payment methods do you accept?
We accept all major credit cards, PayPal.
(02)
Is my payment information secure?
100% — all transactions are encrypted and processed through secure gateways. Your privacy and safety are a top priority.
(03)
Can I use more than one discount code?
Only one discount or promo code can be applied per order.
General & Support
(01)
How do I contact customer support?
Reach us anytime at info@fairfaxpost.com or via the contact form on our website. Our support team replies within 24 hours.
(02)
Do you have a physical store?
We’re currently online-only but occasionally pop up in select cities. Follow us for updates!
LOOKING FOR A QUICK ANSWER?
Our frequently asked questions are regularly updated for our most common customer queries. Contact us if you don't find what you are looking for.